Shipping policy
Where we ship
We ship to 27 countries, including the United States, Australia, Canada, and most of the European Union. If your country appears at checkout, we ship there. If it does not, we cannot deliver to you yet.
Shipping is free
Shipping is free on every order, to every country we serve. There is no minimum.
How long it takes
Orders are prepared and dispatched within 2 business days. After dispatch:
| Destination | Delivery after dispatch |
|---|---|
| United States | 9-18 days |
| Australia and New Zealand | 9-21 days |
| Canada | 8-14 days |
| European Union and rest of the world | 8-16 days |
These are working estimates, not guarantees. Customs inspection, weather and local postal delays can extend them.
Where your order ships from
We are a curated store. Our products are dispatched directly to you by our fulfilment partners, which is why delivery takes longer than a domestic order and why we tell you the timeframe before you buy rather than after.
Tracking
You receive a tracking number by email as soon as your order is dispatched. Tracking can take 3 to 5 days to show its first scan — this is normal and does not mean the parcel is lost.
Customs, duties and taxes
Orders are shipped from outside your country. Depending on where you live, your order may be subject to import duties or taxes collected by your local authority on delivery. These charges are set by your government, are not collected by us, and are not included in the price you paid.
If your order does not arrive
If 30 days have passed since dispatch and your tracking has not updated, contact us at ramonmenlou@gmail.com with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full.
Incorrect addresses
Please check your shipping address at checkout. We cannot redirect a parcel once it has been dispatched. If an order is returned to sender because the address was incomplete or incorrect, we will contact you to arrange redelivery.